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Customer feedback |
We bought our house in the Dundas Valley near Hamilton, Ontario in January 2008. It is a beautifully situated cape cod home backing on to the noted Bruce Trail. A stream flows gently just outside the living room window. The house drew our attention not only because of its proximity to a limitless variety of trails and escarpment terrain but because of the care that had been put into its design and placement. We also thought, in our innocence, that a fine feature was the cedar shake roofing that had a charming layer of moss on a good-sized portion of the flatter sections. As it turned out the roofing was the one aspect of the home that had seen the end of its days. After a particularly wet summer, we realized that the moss was, in fact, evil and that the roof was at the end of its days. Given how much we loved the house, we decided that--no matter what--we were going to do the roof right. We wanted an environmentally responsible, elegant, permanent roofing solution. Once we did the roof, we never wanted to do anything but admire it ever again. We quickly dismissed cedar as an option. The amount of shade and moisture in our area would have led to continuing problem. Shingles seemed lame given the picture we had in mind and permanence we required. What we really wanted was slate. Or, even better, synthetic slate. Research on the Web led us quickly to Authentic Roof. A phone call the manufacturer left us amazed at the wealth of information they were willing to share. Not knowing all that much about roofing, it was a huge relief to be able to talk to someone with the patience and knowledge to walk us through the options. We even went so far as to ask for the names of a number of contractors they recommended. The three contractor options we were given provided us quotes quickly and honestly. It was easy to commit to Authentic Roof. And the contractors we chose turned out to be the most professional, thorough and careful group of hard workers you could hope for. Our roof is 55 square. They ripped off and disposed of all the old cedar and installed the new, spectacular Authentic Roof tiles in 5 days (with a crew of seven). The transformation has been amazing. The roof looks like it has always been slate, but it looks perfect. The material fits the setting so well. It's still quite new to us and we still can't help but just stare at it.
Mark Ancaster, Ontario. Canada |
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We have just completed construction of a civic pavilion intended for use by musicians, for public events (such as our upcoming Mayoral Inauguration), and by theatre troops, among others. It is a handsome, sturdy structure with a graceful roof design that replicates the original 1880 train station built on this site. We have had many volunteers involved in the construction of this outdoor pavilion, and to a person, they all raved about the application of the Authentic Roof shingle. Many of our volunteers had never roofed a building, but they found your shingles solid, and easy to work with. They cut well and went on easily. In fact, an architect wandered through the site and commented, "I cannot believe you used real slate shingles!" It even fooled the eye of a professional. The Northeast Sustainable Energy Association (NESEA) is a non-profit organization that educates professionals and the general public about green building and renewable energy. This pavilion incorporates the best of what we know - your sturdy shingles, iron railings, aluminum ramp, original cobblestones, and TREX steps. We are therefore delighted to recommend your outstanding product to other professionals in the trade. Frequently we receive requests for products that use renewable energy in some fashion. The fact that your original shingles use recycled materials in the creation of them is a real plus - and of great interest to our members. Again, we thank you for allowing us to create a long-lasting building that will stand for years to come as a testimony to the implementation of top-quality products.
Sandra Thomas Project Manager for "The Station" NESEA |
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…when we received the mitered edge, medium grey tiles we couldn’t believe how much they looked like slate, how light they are and how easy the installation would be.. in fact, we have our engineers now looking into incorporating your product into their designs for future customers, that’s sooo COOL!!! It has been our pleasure to show these tiles to anyone who will take the time to look at them, feel them and give their input about them, always positive!!! I do believe this is the new wave of the future, as you know we're building the ARXX concrete home, so any new products that can compliment what we are trying to achieve the better. We are definately on a roll. Again, our thanks to you and your company, we are just sooo thrilled!
Kathryn DeVries Palmdale, CA. USA |
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...We are a company supplying and installing specialty and high end roofing materials to educated, wealthy, demanding consumers. Homeowners are investing more and more money into their homes these days. Their homes are their investments and we see some pretty high end homes both in quality and size. People are looking for new and improved looks. When asked what we suggest for materials rather than the standard asphalt, Authentic Roof by Crowe is at the top of the our list. It is attractive, easy to work with and well priced. In fact, we liked it so much we installed it on our own home. What a good decision that was. The comments from passers-by have been tremendous. It looks like the real thing but is so light weight. Every customer we have installed Authentic Roof for has been so happy. Just as happy as we are with ours. Keep up the good work. You have a wonderful product.
Custom Cupola & Steeple CO. LTD. Oakville, Ontario. Canada |
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Just a note from my desk to tell you how "happy" we are with our new Authentic Roof. Believe it or not, I really did kiss the first shingle that went on our roof! It has installed just as easily as you said it would. The color (Galveston Light Grey) is "BEAUTIFUL". Our new house was designed after a 100 year old train station, which would originally had a real slate roof. After extensive researching for real slate, not only did we not think if was practical from the money stand point at $65,000, materials only, it would also not be practical because of water and breakage. We only made one mistake in this whole process and that was going with a cheaper product XXXXXXX. By starting our garage first we knew we were in trouble after only 3 feet had been installed. Calling the distributor for XXXXXXX, gave us no help at all, The 'XXXXXXX' slate shingle would curl up on the ends. To this day 4 months later it still looks awful! Their warranty which was suppose to be for 50 years wasn't even good for 50 days. No one came out to look at the roof or help us in any way. They just told us over the phone we installed it wrong. It took me 84 days to receive a cheque for materials that were never even sent to our job. To this date we are still out almost $11,000 in a product that we will have to remove from our garage and put into the trash. The same person that installed the XXXXXXX slate on our garage also installed the Authentic Roof on our house. Authentic Roof looks so much like real slate that we are amazed. We hope to follow this letter with some pictures of both the XXXXXXX slate and your Athentic Roof slate. The brick is not yet finished, but when it is, I will send more pictures. If you have anyone that would like to share my pictures with, or my story, please feel free to do so, call me anytime.
Thanks again. Rosa Lee Pack Staffordsville, KY. USA Ph: 606-297-2972 |
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Mr. Crowe: WOW! The roof is amazing! What a product! Everyone in the neighborhood is inquiring about it, from homeowners to contractors, and I have been giving out your website and samples to them. I tell them not to use anything but yours--it's the best. How is that for advertising! ...
Jennifer Vreeland Englewood Cliffs, NJ. USA |
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I want to pass on how extremely pleased I am with the look and ease of application of your Authentic Roof product. The professional service and support you have provided us have been first class. The Authentic roof product is new to the Muskoka area and the response has been exceptional. There have been numerous comments from all the trades people on site, neighbours, and friends that have been all very favourable. We are delighted with our decision to use your product, the actual finished roof looks better than we had hoped for. Our decision to go with the slate look over cedar, has proved to be prudent.
Clement M. Messere Ph: 905-332-8000 Muskoka, Ontario. Canada |
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My wife and I own the 100-plus-year-old Queen Anne-style building in Bristol, New Hampshire that is now getting re-roofed in Authentic Roof synthetic slate -- part of which you feature on your "pictures" section of this web site. The pictures you show are of the carriage house at the back of our property. At present, the contractor is re-roofing the main house and is about half-way complete. Your synthetic slate looks incredible and is the talk of this town right now (we rehabilitated the main house over the past couple of years and the new roof is the crowning final part of it).I want to thank you for making such a fine-quality product. As my wife and I are by no means wealthy, your product is affordable -- much more cost-effective than real slate, with fewer headaches but all the benefits of the appearance.Finally, as chair of the local historic district I can recommend your product as one step in the process of cost-effective rehabilitation of historic structures so that property owners have options other than tearing down historic structures. Finally, our house -- the Henry Whipple House -- is on the New Hampshire register of historic places. It's our hope that our use of your synthetic slate brings more positive attention to the product. I look forward to seeing pictures of our house, when re-roofed in the next month, on your web site. In addition, I welcome inquiries from people attempting to preserve their historic structures and who are considering your product -- I endorse the product whole-heartedly.
Clay Dingman Bristol, NH. USA |
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I wanted to let you know that we are about 95% finished shingling our roof with your Authentic Roof shingles (Galveston Grey) and are more than pleased with the outcome. I have people driving by here daily to check our progress and all the feedback from friends and strangers alike has been entirely positive. Most people assume that it is real slate and are amazed when I show them the actual product up close. I did extensive research and looked into quite a few different companies and products before settling on your shingle for the restoration of my 100 year old Victorian steamboat gothic style home here in South Texas. The fact that I am here in South Texas with its intense heat and humidity was a prime factor in helping me to select your product. I also want to be sure and mention the wonderful cooperation, care and concern that was shown to me when it was realized that the first batch of shingles had shifted badly in transit. Although everything was fine and there was no damage to any of the shingles, everyone connected with the situation was very caring and eager to do anything that may have been necessary. However after the offloading and inspection of all the shingles was complete, there was no need for anyone to do anything but you all stood ready to do whatever I may have needed and I appreciate that. Also, I would be remiss if I failed to mention the helpfulness of the technical department. They advised me as to how to shuffle and mix the different bundles so as to achieve a more 'blended' look and which nails would be the most appropriate for the job. Lastly, but certainly not least, when I realized that I had misfigured the number of shingles that I would need for the job and called the office in somewhat of a panic, there was Jennifer with a smile in her voice ready to help in any way possible - even going so far as to walk my secondary order over to the production plant and to hold up the delivery truck so I could increase the number of bundles on that second order yet one more time. My entire experience with Crowe has been very satisfying. I think the product is top notch and am highly recommending it to anyone and everyone who asks. Although I hardly need to say anything because the product on my roof is selling itself I believe.
James A. Record, M.D. Victoria, TX. USA |
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Please thank Mr. Crowe for supplying Habitat for Humanity of Martha's Vineyard with our Authentic Roof. Monica & I could not be more thrilled to have installed the Authentic Roof to our new Habitat For Humanity home. The installation could not have been easier. I have, in the past, installed an asphalt roof and find this process far superior & safer in managing rooftop construction. Cutting & fitting was a snap. It was actually fun & this roof is truly trouble free. Besides all that, it's GORGEOUS. People are amazed when we tell them that it is not slate but recycled materials that will last a lifetime. Our thanks to all of you at Authentic Roof for your contribution toward a healtier environment.
Al Schackman & Monica Miller 148 Edgartown/Vineyard Haven Road Oak Bluffs, MA. USA
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